Place your desired items in the shopping cart. Click on the "Shopping cart" button and check the contents and the quantity based on the overview. You can place an online order as a guest. Fill your personal data in the form fields. We need all the requested information to ensure proper order processing and fast delivery.
The order can be canceled or returned free of charge within 14 days.
You have the option to pay conveniently and securely with:
- American Express
- Apple Pay
- Bancontact
- EPS
- Google Pay
- iDEAL
- Klarna
- Maestro
- Mastercard
- PayPal
- Shop Pay
- SOFORT
Yes, you will receive an invoice after the goods have been shipped. The invoice is in accordance with the law.
Rugtales cooperates with DPD.
The goods are packed as sustainably as possible. We always try to avoid plastic and produce as little waste as possible. In the package that is sent to you, there is also the invoice and instruction for return shipping.
Yes, we ship to all countries in Europe. However, additional delivery costs may apply.
From an order value of 50 EUR, the delivery within Germany is free of shipping costs.
The cost of shipping to Switzerland is 35 EUR flat rate.
The cost of shipping to UK is 45 EUR flat rate.
Within the EU, the delivery of a shipment takes between 1-5 business days.
Outside the EU between 3-7 business days.
Your shipment is insured up to a value of 500 euros.
Yes, of course. As soon as your order is shipped, you will receive a shipping confirmation that includes the shipment number and a link to track the shipment. This allows you to check the status of your delivery at any time.
If the original packaging is damaged or you have disposed of it, you can of course use similar protective packaging.
In any case, you should request that the transport company confirms the damage in detail to secure your warranty in case the goods are damaged. If the transport company refuses, please refuse the shipment and contact us immediately via hello@rugtales.com so that we can resolve the matter for you.
We can not automatically offset one item with another, so unfortunately a direct replacement is not possible. In the online store you can see if the item you want is available and then you can simply reorder it. Please return the first order to us and we will refund the purchase price after we receive the return.
We apologize for the inconvenience caused. In this case, please contact us immediately so that we can correct the error. In the event of an error, pickup and shipping are of course free of charge to you.
Unlike many knotted oriental rugs, kelim often have small irregularities. These have their cause in the manufacturing technique. The women of the nomads weave the carpets on flat looms by hand, whereby small errors can not be corrected afterwards. This subtle difference from the industrially manufactured rugs makes a kelim extremely charming and gives it an authentic look.
After a cancelled order you will get your money back via your personal payment method within 1-3 business days.
We create high quality product photos and try to visually reproduce or describe all the details. However, the colors of the images may be affected by factors beyond our control.
Unfortunately not at all. Since our rugs are exclusively unique, the same rug will no longer be available. Feel free to contact us if you could not get your dream rug and need an alternative.
Since our kelim and rugs are all handmade from 100% natural and untreated materials (sheep wool), they may have an inherent smell for 5-6 weeks. This is part of the product. However, experience shows that the smell reduces over a period of time. Kelim and rugs take on the smell of their environment over time.
Yes. Rugtales rugs are pet friendly! You can easily clean the rug and remove stains and odors, including pet hair, dirt and more.
- Vacuum the rug in the direction of the pile and turn it frequently. This will help keep dust and dirt out and away.
- In addition to vacuuming, beat your rug. This will keep your rug fresh and clean.
- Rugs are light sensitive, which means they can change color over time if they are exposed to strong sunlight on a daily basis. Keep this in mind if you want to preserve the vibrant colors of your rug.
- If you spill something on your rug and it dries, remove the stain as quickly as possible by gently rubbing it towards the center of the spot. In the case of a wet stain caused by drinks, be careful not to rub with a towel. Gently pick up the liquid with paper towels and then try mild detergent. If the stains cannot be removed, feel free to contact us.
Since all our rugs and kelim are handmade from natural material such as virgin wool and cotton, and these materials naturally adapt to their "laying", you just need to let some time pass.
You can reach us by mail at hello@rugtales.com or by phone at +49 ( 0 ) 40 514 88 00.
At the moment we are represented at Stilwerk Hamburg (Große Elbstraße 68). Together with Fraaiberlin we have a pop-up on the 3rd floor. There you can not only get a first impression of our rugs, but also check them for quality and bag them directly.