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Frequently Asked Questions

The Ordering Process

  • How can I place an order?

    Place your desired items in the shopping cart. Click on the "Shopping cart" button and check the contents and the quantity based on the overview. You can place an online order as a guest. Fill your personal data in the form fields. We need all the requested information to ensure proper order processing and fast delivery.

Payments

  • What payment options are available?

     You have the option to pay conveniently and securely with:

    - American Express 

    - Apple Pay 

    - Bancontact 

    - EPS 

    - Google Pay 

    - iDEAL 

    - Klarna 

    - Maestro 

    - Mastercard 

    - PayPal 

    - Shop Pay 

    - SOFORT 

  • Will I receive an invoice with VAT?

    Yes, you will receive an invoice after the goods have been shipped. The invoice is in accordance with the law.

Shipping and Delivery

Returns

Product Range

  • Is the color of the rug the same as in the picture in the store?

    We create high quality product photos and try to visually reproduce or describe all the details. However, the colors of the images may be affected by factors beyond our control.

  • My desired product is not or no longer available. When will it be available again?

    Unfortunately not at all. Since our rugs are exclusively unique, the same rug will no longer be available. Feel free to contact us if you could not get your dream rug and need an alternative.

  • How high is the pile of a rug? 

    It all depends on the rug. On average, the pile is between 1cm - 3cm high. If you need 100% certainty, write us an email and attach the link of the rug you are interested in, then we will measure again for you.

  • Why does my rug smell?

    Since our kelim and rugs are all handmade from 100% natural and untreated materials (sheep wool), they may have an inherent smell for 5-6 weeks. This is part of the product. However, experience shows that the smell reduces over a period of time. Kelim and rugs take on the smell of their environment over time.

  • Are Rugtales rugs suitable for pets?

    Yes. Rugtales rugs are pet friendly! You can easily clean the rug and remove stains and odors, including pet hair, dirt and more. 

Rugcare

  • What is the best way to clean my rug?

    - Vacuum the rug in the direction of the pile and turn it frequently. This will help keep dust and dirt out and away.

    - In addition to vacuuming, beat your rug. This will keep your rug fresh and clean.

    - Rugs are light sensitive, which means they can change color over time if they are exposed to strong sunlight on a daily basis. Keep this in mind if you want to preserve the vibrant colors of your rug.

    - If you spill something on your rug and it dries, remove the stain as quickly as possible by gently rubbing it towards the center of the spot. In the case of a wet stain caused by drinks, be careful not to rub with a towel. Gently pick up the liquid with paper towels and then try mild detergent.

    If the stains cannot be removed, feel free to contact us.

  • How do I get rid of wrinkles and creases in my rug? 

    Since all our rugs and kelim are handmade from natural material such as virgin wool and cotton, and these materials naturally adapt to their "laying", you just need to let some time pass. 

Contact Rugtales

Einzigartig

Jeder unserer Teppiche ist einzigartig, hochwertig und auf Qualität von uns geprüft.

Handverlesen

Die langwierige Vorauswahl von Teppichen haben wir für Sie übernommen.

Versandkostenfrei

Ab €50 Bestellwert versenden wir innerhalb Deutschlands versandkostenfrei.